Salesforce developed Einstein Service Agent (later renamed Agentforce Service Agent), an autonomous AI agent that revolutionizes traditional chatbot experiences by leveraging LLMs and trusted business data. The solution addresses the limitation of conventional chatbots by providing intelligent, context-aware responses and actions, grounded in company CRM data. The system can be deployed quickly with pre-built templates and components, featuring built-in privacy guardrails, and seamlessly integrates with human agents when needed.